Refund & Returns

Last updated: 11-08-2025

At Nethroo Eye Care, we want you to be completely satisfied with your purchase. If you are not happy with your order, our Return & Refund Policy explains how we can help.

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1. Returns

 

• • You may return items within 7 days from the delivery date.

• • Items must be unused, in original condition, and with all packaging intact.

• • Proof of purchase (order number or receipt) is required.

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2. Non-Returnable Items

The following cannot be returned or refunded:

 

• • Prescription lenses made specifically for you

• • Gift cards

• • Contact lenses that have been opened

• • Personalized or custom-made items

• • Perishable items (e.g., eye drops, solutions)

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3. Refunds

 

• • Once your return is received and inspected, we will notify you via email.

• • Approved refunds will be processed to your original payment method within 7 business days.

• • Shipping fees from your original order are non-refundable unless the return is due to our error.

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4. Exchanges

If you need the same product in a different size, color, or prescription, please contact us. Exchanges are subject to product availability.

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5. Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at [support@nethrooeyecare.com] with photos. We will arrange a replacement or refund at no additional cost.

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6. Return Shipping

 

• • Customers are responsible for return shipping costs unless the return is due to our mistake.

• • We recommend using a trackable shipping service.

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Contact Us
Email: [support@nethrooeyecare.com]
Phone: 011-2198387